Sustainable hospitality practices and the impact of personalized guest experience: A case study of Sheraton Guangzhou Nansha Hotel
DOI:
https://doi.org/10.51594/gjabr.v3i1.63Abstract
This study explores the unique hospitality experience provided by Sheraton Guangzhou Nansha Hotel, focusing on its commitment to sustainability, personalized guest service, and integration of local culture. The research employs observational and participatory methods to examine how these factors contribute to the hotel's exceptional guest experiences, setting it apart as a model of sustainable luxury. Through direct engagement and close observation, the study investigates the impact of the hotel’s initiatives, such as locally sourced products and personalized service touches, on guest satisfaction. The findings reveal that the integration of sustainability into the hotel’s operations not only enhances guest experiences but also supports local communities, presenting a holistic approach to hospitality management. This paper aims to provide insights into how hotels can balance luxury with sustainability and create meaningful, memorable experiences for guests.
Keywords: Hospitality, Sustainability, Personalized Service.
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Copyright (c) 2025 Dr. Ming Kwan
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